Privacy Policy

1. Introduction

Lochtags ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data. By using our services, you consent to the practices described in this policy.

2. Information We Collect

We collect the following types of information:

• Account information: Your name, email address, and phone number when you register a tag or contact us.
• Tag scan data: When your NFC tag is scanned, we log the time and basic technical metadata (such as approximate location if provided by the browser, and device type) for security and notification purposes.
• Finder-submitted information: When a finder scans your tag and submits the contact form, we collect their name and message. This information is shared with you (the tag owner) and is not stored longer than necessary.
• Contact form submissions: If you contact us via our website, we collect the information you provide in the form.

3. How We Use Your Information

We use the information we collect to:

• Send you notifications when your tag is scanned
• Facilitate the return of your lost belongings by connecting you with the finder
• Respond to your inquiries and provide customer support
• Improve our services and detect fraudulent or abusive use

4. How We Protect Your Information

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. Your contact information is never written to the NFC tag itself — only a unique, anonymous code is stored on the physical chip. Personal details are stored securely on our servers and are not accessible to finders.

5. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share information only in the following circumstances:

• With your consent
• To comply with applicable laws or a valid legal request
• To protect the rights or safety of Lochtags, our users, or the public
• With service providers who assist us in operating our platform, under strict confidentiality agreements

6. Data Retention

We retain your personal information for as long as your tag is active in our system. Finder contact submissions are retained for up to 90 days after a scan event and then deleted. You may request deletion of your account and associated data at any time by contacting us.

7. Your Rights

You have the right to access, correct, or request deletion of your personal information. To exercise these rights, please contact us at info@lochtags.com. We will respond to your request within a reasonable timeframe and in accordance with applicable privacy laws, including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

8. Cookies and Tracking

Our website uses minimal session cookies necessary for the contact form to function. We do not use third-party advertising cookies or cross-site tracking technologies. We do not sell browsing data.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our service after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us at:

Lochtags Inc.
Leduc, Alberta, Canada
Email: info@lochtags.com